This Privacy Policy is issued by FreightFixed Pty Ltd (ABN 24 616 987 010) (“FreightFixed”, “we”, “us”). We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store and disclose personal information when you contact us, engage our services, or use our website www.freightfixed.com (the “Website”).
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, we may collect:
Name, position title and employer/business name
Contact details (email, phone number, postal address)
Operational and service information relevant to our services (e.g., lane details, shipping activity, documents and correspondence you provide)
Billing and account information (e.g., invoicing contact, payment status)
Website usage information (see “Cookies and analytics”)
If you provide information about other people (e.g., colleagues), you confirm you are authorised to do so and have informed them we may handle their information in accordance with this policy.
We collect personal information:
Directly from you (phone, email, forms, meetings, Website enquiries)
From your organisation (where relevant to providing services)
From third parties you authorise (e.g., your advisors)
From publicly available sources (where relevant)
We aim to collect only what is reasonably necessary for our business functions.
We use personal information to:
Provide and administer our services
Respond to enquiries and communicate with you
Verify identity and manage business risk (where appropriate)
Manage invoicing and accounts
Improve our services, systems and Website
Comply with legal and regulatory obligations
Prevent fraud and maintain security
FreightFixed does not store credit card details. Where payment processing is required, it is handled via third-party providers, who manage payment information in accordance with their own privacy and security practices.
We may disclose personal information to third parties where necessary to deliver our services or operate our business, including:
Service providers (e.g., IT, hosting, security, email, analytics, professional advisors)
Payment, billing and collections providers (where applicable)
Government agencies, regulators or law enforcement where required or authorised by law
A buyer or successor entity if our business is restructured, sold or merged (subject to confidentiality and applicable law)
We do not sell personal information.
We may send you updates relevant to our services. You can opt out at any time by using the unsubscribe link (where provided) or contacting us at the details below. We will honour opt-out requests promptly.
Our Website may use cookies and similar technologies to:
Remember preferences
Understand traffic and usage patterns
Improve Website performance and user experience
These technologies may collect identifiers (e.g., device/browser information, IP address, pages visited). You can manage cookies through your browser settings, but some Website functions may be affected.
Some of our service providers (including IT and hosting providers) may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure overseas recipients handle it in a way consistent with the APPs.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we apply administrative, technical and physical safeguards appropriate to the information.
We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
You may request access to, or correction of, personal information we hold about you. We may ask you to verify your identity before responding. In some cases, we may refuse access where permitted by law. If we refuse, we will provide reasons where appropriate.
Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
If you have a privacy concern or complaint, contact our Privacy Officer using the details below. We will acknowledge and investigate complaints and respond within a reasonable time-frame.
You may also contact the Office of the Australian Information Commissioner (OAIC) for guidance on privacy rights.
Privacy Officer
FreightFixed Pty Ltd
Exchange Tower, 530 Little Collins Street, Melbourne VIC 3000, Australia
Email: info@freightfixed.com
We may update this Privacy Policy from time to time. The current version will be published on our Website.
